Memorable Moment Photos only provides custom orders and therefore we do not offer returns or exchanges on your order. However, it is our goal that our customers absolutely love their acrylic photos and If there is a problem with your order, please contact us to see if we are of assistance to you. Please keep in mind we do require our customers approval on art work before we print and therefore cannot assist if you are not satisfied with the the artwork you approved. If your order arrives damaged please contact us right away.